IT Help Desk Technician

IT Help Desk Technician

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Ability to diagnose and resolve basic technical issues
• Proficiency in English Excellent communication skills Customer-oriented and cool-tempered
• And overall, as per the experience, we expect in this field of work 3 years above

Industry Type

• IT Services and consulting

Department

• Customer success, service, and operations

Role

• Technical support, Non – voice

Employment type

• Full-time, permanent, 3 years experience

Education

• BSc / BA in IT, Computer Science, or relevant field.